# Privacy Policy — VIP TRANSFER (English)

**Last updated:** 28 October 2025

## 1. Introduction

VIP TRANSFER ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and request a quote.

## 2. Data we collect

We collect the personal data you provide when using our contact form or contacting us directly, which may include:

* Name
* Phone number
* Email address
* Pickup and drop-off locations, dates and times
* Number of passengers and luggage information
* Additional notes (flight number, special requests)

We also collect technical data automatically when you visit the site (IP address, browser type, device information, cookies) to improve the experience.

## 3. Purposes of processing

We process your personal data to:

* Provide you with the quote or booking information you requested
* Contact you by phone, email or WhatsApp regarding your enquiry
* Comply with legal obligations
* Improve our services and website

We rely on the necessity of processing to perform the service you requested and on your consent where required.

## 4. Data sharing

We will not sell your personal data. We may share data with:

* Our service providers (email, booking management, analytics) who act as processors
* Law enforcement or competent authorities when required by law

Processor agreements are used to ensure adequate protection of your data.

## 5. Data retention

We retain personal data only for as long as necessary to fulfil the purposes above and to meet legal obligations. You can request deletion or rectification at any time (see the Rights section).

## 6. Your rights

Under the GDPR you have the right to:

* Access your personal data
* Request correction or deletion
* Restrict or object to processing
* Request data portability
* Withdraw consent when processing is based on consent

To exercise your rights, contact us at: [info@vip-transfer.it](mailto:info@vip-transfer.it)

## 7. Cookies

Our website uses cookies for essential functionality, analytics and performance. You can disable cookies in your browser but some features may not work correctly.

## 8. Transfers outside the EEA

If we transfer data outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place (standard contractual clauses, etc.).

## 9. Contact

Controller: VIP TRANSFER
Email: [info@vip-transfer.it](mailto:info@vip-transfer.it)

---

If you'd like, I can adapt this into a shorter summary for the site footer and generate a matching Italian version (saved as `/it/privacy.html`).